Forum Discussion

JohnAnderson-01's avatar
JohnAnderson-01
Community Member
9 months ago

articulate installs but can't login

HI, I've had this installed on my former laptop (new laptop) and getting this error with articulate installed (haven't added storyline or other apps yet) http://127.0.0.1:49360/ this gives me ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    8 months ago

    Hi Everyone!

    Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.

    If you’re still experiencing this issue. Here’s how to fix it:

    1. Uninstall the previous software update (build 1.86.32028.0).
    2. Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
    3. Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
    4. Launch the Articulate 360 desktop app and sign in via your browser.

    Let me know if you have any questions. I'm here to help!

PaulWestlake-e5's avatar
PaulWestlake-e5
Community Member
9 months ago

I am seeing exactly the same thing this morning...

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    8 months ago

    Hi Paul!

    Sorry to hear you've run into this setback! Glad to see Phil has been helping you!

    I noticed that you've also opened a support case and connected with my colleague, Mick. Smart move! As you shared, this behavior was related to Windows Parallels and performing a re-install solved the issue. Great to hear!

    If you run into any setbacks moving forward, please let us know. Have a great start to your week!

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