Forum Discussion

JohnAnderson-01's avatar
JohnAnderson-01
Community Member
9 months ago

articulate installs but can't login

HI, I've had this installed on my former laptop (new laptop) and getting this error with articulate installed (haven't added storyline or other apps yet) http://127.0.0.1:49360/ this gives me ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    8 months ago

    Hi Everyone!

    Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.

    If you’re still experiencing this issue. Here’s how to fix it:

    1. Uninstall the previous software update (build 1.86.32028.0).
    2. Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
    3. Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
    4. Launch the Articulate 360 desktop app and sign in via your browser.

    Let me know if you have any questions. I'm here to help!

OmerDanin's avatar
OmerDanin
Community Member
John Anderson

Hi, 

Just circling back to this.

Any idea what's wrong here with the installer?

The installer completes clean but there's no articulate service running.

It starts with sign-in

This launches a browser which looks like it auth's off id.articulate.com/something 

Then redirects to the running local service on the 127 address but netstat shows nothing listening on the port

So no matter which browser you use, it's won't make a difference since there's nothing for it to connect to.

Any idea when this can be fixed?

Alternatively can you provide an older installer version that worked before?

Thanks

Hello,
In regards to this. I've also came across this issue and as John said - It doesn't matter which browser you use as there is nothing to connect to.

Please let us know if there's a fix as I can't use any of your services from the app because of this.
Thanks

StevenBenassi's avatar
StevenBenassi
Staff
8 months ago

Hi Omer!

Sorry to hear you've also been affected by this issue!

I see that you've already opened a support case and connected with my colleague, Jan Lua. It looks like Jan Lua just replied to your e-mail sharing additional troubleshooting steps. I would suggest giving those a shot to see if that does the trick!

We can continue the conversation through your case to keep all information in one spot.

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