Hi Jose,
just to inform you, I did some test by using handbrake, I have tried to convert the 60fps video in different ways but same result with the embedded ARTICULATE player. I have noticed that sometimes the video is quite good, and sometimes not, I cannot understand what is the variable..
PS: I have keep the fps at 60, cause convert 60 to 30fps normally does not work well especially when you have rapid image and framing changes..
waiting for your reply
Thanks
Roberto
Hi Roberto,
It sounds like you are experiencing quality issues with the neural voices and the audio and video files in your course. I went ahead and opened a support case on your behalf so we can have our support engineers assist you with each of the concerns that you raised in this community post. You're in good hands, and someone from our team will be in touch shortly to help!
