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JohnnaHodges-04's avatar
JohnnaHodges-04
Community Member
10 months ago

New Player reverts to default font and size in spite of saving change

I need help with an issue I'm experiencing in Storyline 360. Due to a computer problem, I recently had to reinstall Storyline 360 and Windows on my system. Now, as I'm setting up my default settings in Storyline, I've encountered a problem with a specific “Player” configuration. In the Player properties, I've defined a new Player with a particular font type and size, but every time I save it, I find that the font settings revert to the default. Despite saving the changes, Storyline consistently goes back to the default font and size. It's becoming frustrating, and I'm wondering if you have any insights into what might be causing this issue.

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    10 months ago

    Hello Johnna,

    I'm sorry to hear that you ran into this snag. 

    Given what happened to your computer, I'd recommend repairing your Storyline 360 installation by following the instructions here to fix the issue. You'll also want to make sure that you are working locally when making changes to your project file as working directly on a network drive has been known to cause issues with saving. 

    If the issue persists, do the following steps to install a completely fresh instance of Articulate 360 on your machine: 

    1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

    2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

    3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

    4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

    5) Reboot your computer.

    6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

    7) Right-click the articulate-360.exe file and choose "Run as administrator."

    8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

    9) Reboot your computer and test your Articulate apps.

    Let me know if this works for you!

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