Forum Discussion

MichaelSemmler's avatar
MichaelSemmler
Community Member
3 years ago

Newly Published Rise courses not opening in Moodle 2.5.9 in Edge Browser

Hello, could you please help us investigate this issue

Facts so far:

  • The course window opens and may briefly display "Loading Content" but the window then goes blank and nothing opens
  • Edge cache has been cleared and updated to Version 106.0.1370.42 (Official build) (64-bit) - released 10th of October 2022. 
  • At least 2 other users are having the same problem
  • Courses published a approx. 3 months ago are still opening ok in Edge
  • Courses published yesterday are not opening in Edge but Do open in Chrome
  • Courses published yesterday do open in a newer version of Moodle in Edge Moodle 3.5.18

 

Comments/Questions:

  • Is there any difference between Rise SCORM 1.2 published approx. 3 month ago and SCORM 1.2 published yesterday?
  • Edge is our business default browser
  • Upgrading Moodle will require significant work due to integrations

 Thanks so much in anticipation of your help!!

Michael

rise 360
  • AngeloCruz's avatar
    AngeloCruz
    Staff
    3 years ago

    Hi Michael! I understand you are encountering issues with newly published Rise courses not opening in Moodle 2.5.9 using Edge browser.

    I opened a support case (03395316) on your behalf so that one of our engineers can assist you further with your concern. We may need to ask you for the source files or your published output for troubleshooting purposes.

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