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Hi Paul,

Thanks for reaching out!

I've located your support case in our system and it appears that you haven't been receiving our replies.

• Please check your Spam/Junk folder to see if our emails have been moved there. If they have, please move the mail from your Spam/Junk folder to your inbox, add the contact as a safe or allowed sender in your Spam/Junk settings, and add the sender as a contact in your address book.
• If you can't locate our emails in this folder, please ask your email administrator to add support@articulate.com to your allow list. We're standing by to help resolve your support request.

I see my teammate, Eloisa followed up with you this morning, so we'll continue the conversation in your support case!