No audio on speaker for iOS devices for Storyline 360 output

Hey guys,

I got the solution to my ealier query. My iPhone device button was on mute mode (button next to audio + - ), I changed it to mute off mode and now its working fine.

Hope this may help you!

You don't say if you have troubleshooted the IOS.

Have you tried googling if it's an IOS issue? Here and here are a few discussions

Oh, the devices are fine. I tried play music, youtube and other media on speaker and I can hear them as normal.

Sorry that's happening, Virak! Smart move to open a case--that's the best way to get help for this kind of thing. Could you also send us your original .story file using this link? Thanks!

Hi Alyssa, is there any update with this? Was it solved with the latest release of SL360 or not?

Hi Virak,

It's been reported to our team for further investigation, but no updates as of yet. In the meantime it does appear that turning off the mute or plugging the iOS device into a speaker/headset/etc. allows the audio to play as expected so I hope you're able to use that in the time being! 

Same problem. Any further insights or fixes? 

Hi Phil,

No changes yet - you'd need to disable the mute or plug in a headset to your iOS device to hear the audio. We do have this as an issue with our team to look at what settings could be changed in Storyline, but no updates as of yet. 

Facing same issue with iPhone. Audio doesn't play on speaker mode but, it plays when headphones/earphones are connected.

Any updates on this?

Glad you figured it out, Kailas! That would have been my suggestion as well. If you're not using a set of headphones or plugged into a speaker the iOS device needs to have the mute button off.