Forum Discussion

DianeSudman's avatar
DianeSudman
Community Member
11 years ago

no audio on timeline

I just started having this issue yesterday. I insert a sound on a slide and play the timeline to set cue points. The first time I play the sound it works fine. After that, though, when I try to pla...
storyline 360
HeatherLalla's avatar
HeatherLalla
Community Member
4 years ago

I am having an issue with my audio not showing up on a layers timeline.  I have a base layer that has a video and I have multiple layers that will appear when the timeline reaches the cue points associated with the layer.  I recorded audio on each of the layers.  I was able to record, publish and go back in and edit the audio.  It's been a few days and I have go back in and do a few more edits, but there are NO audio files in the timeline in any of the layers!  When I go to audio files for this slide there are no audio clips.  However, when I play the slide there IS audio.  Where did it go and how to I get the audio files to appear in all the layers?

KatieRiggio's avatar
KatieRiggio
Staff
4 years ago

Hi there, Heather!

I see you and Darwin are already troubleshooting to get to the root of the missing audio. Great move to open a support case, and you're in excellent hands!

Be sure to reach out if you have any questions about what he sent!