No publishing to word

We’re experiencing the same issue at our company. 4 Articulate 360 users cannot publish their courses to Word. Here is more information:

Timing
I could publish a Storyline 360 course to Word on 10/14/20.
On 12/1/20 and 12/7/20, the publishing process did not work for me.

Articulate 360 & Storyline version
All Articulate software is up-to-date

Device
We all of us use PC laptops

System type
64-bit operating system, x64-based processor

Windows
Windows 10 Enterprise version 1909

What happens?
I chose Word as my publishing option.

I’m publishing the course to a local folder
Properties: Show layers & Show slide notes are checked
Screenshot size: Medium

When I click Publish, the software clocks for a second and the Publish window is greyed out. (Normally the publishing process takes a minute, not a second)

The Publish successful pop-up appears but there is no Word document in the location I chose

When I click the VIEW DOCUMENT button, nothing happens.

One more piece of information:
I reviewed Vincent’s post above to confirm my Articulate project’s translated language has been added to Word’s language options. The course is in English and my preferred language option is set to English.