No publishing to word

I was having the same issue of no output when publishing a Word document this morning for the first time.  After doing all the checks mentioned above (local file, not publishing to a synced OneDrive folder, even trying on a machine with Word 2016 instead of O365 - without success)  I finally thought the title is currently very long and is going to be the Word Document filename.  I decided to change the Title in the Publish window to something short and simple, with characters I knew were acceptable in filenames.  With that change it published on both of my computers (Word 2016 and O365) without issue.  Hope this info is helpful to others.  

This problem seems to have fixed itself. Thank you.

Has there been any resolution to this issue? I am having the same problem. It seems to have published but there is no file. If I select email it puts a zip file in the email but when I open the zip it contains an empty folder. Why won't Storyline publish Word docs anymore?

I am on a Windows machine.

Hi Stephanie,

I'm happy to help troubleshoot! Try to use a simple Title when you publish to Word, such as test. Special characters in the Title are known to cause this problem.

If the issue persists, would you be willing to share a copy of your presentation file here or privately through a support case so we can take a look at it? We'll delete it when we're done testing! 

Hi all, I ran into this issue and a colleague shared a brilliant, if not bizarre, solution (workaround). Here's what worked for me after my Publish to Word would just show the Publishing Slide 1 of 30 window do nothing for hours.

1. Close MS Word.

2. Publish your SL file to Word.

3. Open MS Word. You should get a Word popup asking to Convert the file. Click OK on the selected option (Rich Text Format).

4. Repeat for all the slides in your project. 

Hopefully that works for anyone experiencing this same frustration.

Thanks so much for sharing this workaround, Nathan! I'm sure others that come across this thread will find it helpful. 

Feel free to share any other discoveries or questions with the E-Learning Heroes Community. 

Happy Developing! ✨

Hi @ all,

here is an other solution for this issue. If publishing to Word and nothing happens please try the following step:

First of All, close Word.

Then start publishing and open Word immediately before the progress bar progresses.

If you get the timing right, you'll immediately see the slides being inserted into Word.

The right timing is important. Opening Word before the progress bar comes up is too early, opening Word after the progress bar starts advancing is too late.

Hope it helps.

Thank you for sharing your workaround steps, Dogan! I'm sure others in the community will appreciate this.

Feel free to share any future findings in a post within the E-Learning Heroes Community! 

Have a great day! 

no "publish to word" is possible on my home pc with
 - Windows 11 Pro 22h2 and Office 2019 Home (Storyline 360 v3.72)

https://360.articulate.com/review/content/aa1c3702-927b-4cc8-b4cf-110ec02ff014/review

but no problems with
 - Windows Enterprise 10 22h2 and Office Professional Plus 2019 (Storyline 360 v3.72)

(Translation - Export to Word is ok on both systems)