Forum Discussion
no sound on mobile devices
I wondered if there was any solution to the volume on the storyline not working unless the hardware silent switch is engaged on an iPhone? It took me quite a lot of troubleshooting before realizing this was the case and found this forum. As Aron Lyon pointed out, it is contrary to all other media; has there a solution to this issue in the last 4 years?
Thanks, everyone
Hello krystal!
I'm happy to help! Since this is a dated discussion, it would be helpful to understand which devices and updates you're using. Currently, our latest version of Storyline is Storyline 360 (Build 3.50.24668.0). And iPhones are currently running iOS 14.4.2. Additionally, are you seeing this behavior when specifically using Safari, or have you tried using another browser like Chrome?
Lastly, are you seeing this with all projects or just this one you're currently working on?
I appreciate you taking the time to troubleshoot this issue with us!
Hi Lauren, thanks for your response. I am seeing the behavior using an
iPhone 11 using 14.4.2 and the lessons are opening in chrome. The sound
does work if the ringer is on however if the ringer is silent it does not
work.The content is linked through my portfolio and because this is unlike how
most media reacts with the ringer off I am concerned those viewing may
struggle interacting if they do not know this quirk.I appreciate any info you can provide. If there is no fix I will add a note
to the content but prefer not to have to do that.
Thanks,
Krystal