Forum Discussion

BaptisteReco982's avatar
BaptisteReco982
Community Member
7 years ago

No sound when publishing video

Hello, I have an issue with video publishing in storyline 360. My project includes 3 videos, all 3 with sound. When publishing a video from this project, in the resulting video, only the first a...
storyline 360
RebeccaGovin-c6's avatar
RebeccaGovin-c6
Community Member
3 years ago

Hi, 

I have a similar problem. When I publish my Storyline project as a video, the MP4 does play the beginning of the audio but after a while it stops. 

The audio at the beginning of the Storyline project are "start when the slide begins" but the other (the ones not playing in the video) are "start when the previous audio ends". Is it related ? 

What can I do ? I have a dozen of the same kind of videos to do in the next weeks... 

I am attaching my story file.

Thanks !

  • vic-reyes's avatar
    vic-reyes
    Staff
    3 years ago

    Hi Rebecca,

    Thanks for reaching out! We've opened a support case for you to let our Technical Support Engineers take a closer look at your sample file. They will reach out to you within the day to share their findings.

    Please reach out through the case if you have additional questions. Thanks!

Related Content