Forum Discussion
Not receiving email notifications for comments in Review
This week I sent a Review link, but none of the comments has generated an email. I've checked all the settings and I should be receiving instant notification when a comment is left in Review. ...
Dear Support team, I am now having the same issue - when I publish to Review I do not receive an email and I am not receiving email notifications when a client adds a Comment (this was working fine before) thanks?
Hey Margo! Thanks for reaching out, and I'm happy to look into this with you!
- Any chance these notifications might have started going to your spam/junk folder?
- Could you confirm which of these notification settings you have enabled for your project?
If you're comfortable sharing your Review 360 URL for testing through this secure link, I'd be happy to post a test comment to see if you receive it. I'll be staying tuned for your response so we can continue troubleshooting!
I have ‘All Activity’ notifications selected and below is the Review 360 URL for my Sandpit course.
Please check why I am not receiving email notifications - thankshttps://360.articulate.com/review/content/49b69671-445e-4cc8-a58a-8155f6de8d97/review
Thanks,
Margo PickworthHello again, Margo!
Thanks for sharing your course so I could test out notifications with you! I just added a couple of comments, so let me know if you received a notification. We'll figure out our next step from there!
Thanks, but I am still not receiving notifications, and I cannot find the comments that you are referring to, please clarify?
Thanks,
Margo
