Forum Discussion

BorisKomitov-cd's avatar
BorisKomitov-cd
Community Member
7 years ago

Not saving progress

Hi Guys, We are experiencing this weird problem on our LMS, where the progress can't be saved past some point, and the presentation resume only at a certain slide (always the same slide). For ex...
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RachelCrabtr843's avatar
RachelCrabtr843
Community Member
6 years ago

Hi Leslie, 

Funnily enough I just happened to be reading that article separately from this thread.  Unfortunately the article mentioned:

"Because suspend data is compressed to allow for more robust storage, the suspend_data string in an LMS debug log isn't human-readable. That is, you won't be able to decipher it"  

So instead of being able to confirm that the problems are indeed related to suspend data through a de-bug log it suggests to:

  1. Disable the resume feature
  2. Reduce the number of slides and reload - then repeat until it works as expected
  3. Publish to 3rd/4th edition

We are in a live production environment with hundreds of users assigned the course and we cannot troubleshoot live (i.e. stop the resume function or repeatedly pull down and reload the course with a different number of slides).  Also the bookmarking issue is inconsistent and not reproducible across users.  We have been publishing to 3rd edition, but 4th edition appears to be compatible so here on out I will publish to 4th. 

Are there more concrete guidelines to stay within the technical limitations of the 4th edition suspend data feature?

Thanks for any advice you may have :)

Rachel