Forum Discussion

TianxuanLiu's avatar
TianxuanLiu
Community Member
3 months ago

Note Tab is laggy

Hi everyone,  Has anyone else noticed that the Notes tab tends to be quite laggy? Whether you're typing, moving the cursor, or trying to navigate, it seems to respond very slowly. I'm experiencing a...
storyline 360
  • EricSantos's avatar
    EricSantos
    2 months ago

    Hello everyone, 🎉

    I have some great news to share. We just released another update for Storyline 360. In Update 93, we’ve included important fixes and new features. One of the bugs we’ve fixed:

    • Text typed into the notes panel loaded slowly

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you need additional help.

IrisSchlabitz's avatar
IrisSchlabitz
Community Member

Hi,

I too experience the lagging since last update. 

This is very combersome since I do copy all amended text, that I am using for accessability into notes, so I can easy adjust before adding the text required to the focus order. 

I have done diagnostics on the Articulate App, and all is fine. Also, since all applications are handled by our IT service desk, I cannot remove and reinstall Articulate easily. 

Is there anyone else having the problem since the activation of the AI functuality?

A screen recording is not much of use as well, since it will not be visible or show the lagging. Notes just reacts very, very slow.

JoseTansengco's avatar
JoseTansengco
Staff
2 months ago

Hi IrisSchlabitz,

Since what you can do with your installation is limited, please open a case with our support team here to connect with a support engineer. They'll be able to help take a closer look at your installation by requesting logs to help diagnose what's causing the notes section to lag. We'll keep an eye out for your message so we can continue troubleshooting the behavior!

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