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MarkJones-1a149's avatar
MarkJones-1a149
Community Member
12 days ago

Noto Sans Thai font not displaying correctly

I am working on a module in multiple languages and we have had recurring issues with fonts not displaying correctly. To remedy this we have been using language-specific versions of Noto Sans.

Noto Sans Thai is not publishing correctly in Review 360.

When viewed in the SL file it displays fine - see image 1

When viewed in Review 360 in Chrome one character appears bold - see image 2

When viewed in Review 360 in Firefox the same character is corrupted - see image 3

When published and viewed in SCORMcloud it is the same as image 2

The fonts are installed correctly and I have published both locally and from our server and the problem occurs with both.

Any advice would be appreciated.

 

  • Hello MarkJones-1a149

    Thank you for reaching out!

    What you are experiencing is related to a known bug on our end where we find the symbols display differently for Thai Language. I have added this discussion to the bug report so you can be informed of a fix. 

    • Are you experiencing this behavior with any other courses where you are using Noto Sans Thai or is it isolated to this course? 

            As a workaround,  we recommend that folks turn on Accessible Text for their courses. 

    It looks like your image attachments did not send. No worries! Feel free to send them along, and I can add them to the existing bug report. 

    Looking forward to hearing from you!

    • MarkJones-1a149's avatar
      MarkJones-1a149
      Community Member

      Please see attached the images. This has happened with other courses and we've also had issues with Noto Sans in Chinese as well. Is there a font that will work consistently with other languages in Storyline as we work in other languages a lot of the time? Noto Sans is reliable with most other software except for Storyline.

      • MarkMarino's avatar
        MarkMarino
        Community Member

        In our particular case, it was only affecting the Chinese text localization, the Thai was not causing the issue.

  • MarkMarino's avatar
    MarkMarino
    Community Member

    We had a huge problem with Noto Sans... we're waiting for a fix.  Check to see the size or your styles.min.css file (I think that was the problematic file)... we found that ours ballooned to like 200MB with the Noto Sans bug which was causing all our courses to bog down. Our temporary fix was to remove the language from our course.

    • MarkJones-1a149's avatar
      MarkJones-1a149
      Community Member

      Unfortunately removing the language is not an option. We work in all languages and we need a reliable font that can be substituted in Storyline.