Forum Discussion

PennyStewart-c1's avatar
PennyStewart-c1
Community Member
2 years ago

Offline error message

We have presentations in Storyline 360 on our LMS. Over the last couple of weeks we have a number of students say that they are getting messages that they are 'offline ...trying to reconnect' They a...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!

    One enhancement we’ve included:

     The lost connectivity alert is now optional. Turn it on in the player properties.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

JohnMorgan-c50c's avatar
JohnMorgan-c50c
Former Staff
2 years ago

Hi Penny,

Thanks for letting us know about this! I understand that you getting an "Offline...trying to reconnect" error message. I'd be happy to get you some information about this. The error message you're seeing is a bug in the software that has already been reported. I'm going to add your voice to the report. If there's any news regarding this bug, this conversation will be updated.

 

  • BrookeHopkins's avatar
    BrookeHopkins
    Community Member
    2 years ago

    Hi John - We created a case today on this issue, as we've started experiencing it within the past few weeks. We are being told that:

    "Rest assured, this feature has been thoroughly tested by the Product team prior to its release.  After receiving reports of issues with this feature, our Product team had worked with multiple customers and through exhaustive tests we have confirmed that the feature works as designed.

    Currently, the customer examples we’ve tested and monitored can’t reproduce the issue and that if it’s consistent for you, then we need your help to get reproduction steps.

    We believe that the learners who experienced the issue were in a state where an asset was not being delivered either because of Internet speed or something related to the delivery of the asset from the server."

    So is Articulate now saying that this feature is not a bug, and is working as designed?

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      2 years ago

      >So is Articulate now saying that this feature is not a bug, and is working as designed?

      you can disable this faulty feature in the html file

       

      • BrookeHopkins's avatar
        BrookeHopkins
        Community Member
        2 years ago

        That's the response we got from Articulate - I also read it as them saying there isn't an issue, which is not in line with the messaging here. 

        I know it can be disabled, but we have 400+ courses and that's just not a scalable fix, unfortunately. 

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