Forum Discussion
On clicking Save, Storyline is creating multiple copies in the same folder.
It says, the "file is in use by another process" and prompts to create a copy. Happens every second time I try to save it. When i go to the location, there's already a copy created with suffix "2" and the original file saved as well. I have to close and reopen the file each time it makes a copy.
28 Replies
Me too - Khalil and I are colleagues - can you add me to that ticket?
Hi Khalil and Lynn,
Khalil, I went ahead and opened up a Support Case on your behalf! Something else might be taking place here, so I wanted our Support Engineers to take a closer look.
Lynn, that does seem odd that the error message appears intermittently. May I ask if you have had a chance to perform a simple repair of Storyline to see if that helps?
I get this message randomly after I save a file and exit, then it won't let me reopen it. It wants me to copy the project and then try again. This has been intermittent for a few releases. Sometimes I haven't opened the SL file for days and it still throws an error. Due to being intermittent, no support ticket has been raised. Reboots don't change it.
Yes, that's been happening too.
Has there been any fix with this issue? All our developers are experiencing the same issue along with all kinds of other glitches.
No. I paste the working file on my desktop where it doesn't make copies. But, if I save a file opened in an inside Documents folder, it starts making copies there and says - the file is in use.
Articulate Support suggested reinstallation, but it is a very long process for me. My org IT Support suspected the duplication of set up files in two locations.
Hi Evon! I do see your case with Michael from about a month ago. I'll have him reach back out to you with next steps. Thanks for letting us know you ran into this issue again!
Thanks, Alyssa.
I had this same issue occur when I first applied the most recent update, but it stopped doing it after a day or so, I couldn't replicate after that to report it.
FYI to the tech team. (support@articulate.com)
This is the second time I am facing this. It happened a month ago too when Support asked me to try re-installation. I didn't because it went away on its own, like yours maybe. And now it's back! I hope it goes away, but there has to be some reason and resolution for this.
