Forum Discussion

LearningDeve131's avatar
LearningDeve131
Community Member
2 years ago

One user can't access Rise360 content on Paylocity LMS

Hi, we use Paylocity's LMS to upload our company's Rise360 content and make it available to employees.  I am aware of one employee (there may be more who haven't told me), who is running into an i...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
2 years ago

Hi there, 

So sorry to hear one of your learners is having trouble viewing Rise 360 content in Paylocity! There are a few things we can do to narrow down whether this is a problem with the Rise 360 course itself, with Paylocity, or with their computer:

  1. Ask the learner to access Paylocity in a different web browser -- be sure it's one of the supported web browser's listed here and that it is updated to the latest version. 
  2. Ask the learner to log in to Paylocity from a different computer to see if the course loads there. 
  3. Host the content in a different environment like SCORM Cloud (an LMS testing tool) and send the SCORM Cloud link to the learner. We'd be happy to help you upload your content to SCORM Cloud if you would like to open a case and share the course file with us. 

Please keep us posted on how it goes!

  • iyanahmatthews's avatar
    iyanahmatthews
    Community Member
    2 years ago

    A client of mine is also having the same issue where users are unable to access a Rise 360 course within Paylocity LMS. Is there an update on the resolution of this issue? 

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hi Iyana,

      If the issue is only happening to one user, please have them clear their browser's cache or use a different browser that's up-to-date to see if this will fix the issue for them.

      If multiple users are experiencing the behavior, try testing your course in SCORM Cloud. If your course works properly in SCORM Cloud, please reach out to Paylocity support so they can investigate the behavior. If you can replicate the behavior in SCORM Cloud, open a case with our support team here for further assistance.

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