Forum Discussion

joelcolley-0df1's avatar
joelcolley-0df1
Community Member
2 years ago

Ongoing issues inserting Storyline block into Rise

hi    Last year i had an issue inserting a storyline block into Rise. it was resolved, but has resurfaced. I am signed into Rise. Having published via Storyline I cannot insert the block into Ri...
rise 360
joelcolley-0df1's avatar
joelcolley-0df1
Community Member
2 years ago

Hi Crystal. Thanks. I can't see any contact from Articulate regarding the case. Does it come to me via email? Is there anywhere else I need to go?

thanks

joel 

AngeloCruz's avatar
AngeloCruz
Staff
2 years ago

Hi Joel! The email should be coming from the sender "support@articulate.com".

Can you check your Spam or Junk mail folder as well, just in case it landed there instead of your Inbox? If it did, you may want to reach out to your I.T. to make sure support@articulate.com is added to your organization's allowed list.

I'll ask Phil to resend the email just in case it got lost somewhere.

  • joelcolley-0df1's avatar
    joelcolley-0df1
    Community Member
    2 years ago

    Hi Angelo

    Still not seeing any email in inbox, junk/spam or deleted items.

    Thanks
    Joel

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Joel!

      So sorry to hear that e-mails from Articulate support are not being received!

      I've just updated your support case with the feedback you shared so Philam can be notified. As Angelo shared, it may be helpful to consult with your IT team to ensure all Articulate domains have been added to your company's 'Allowlist'. 

      • joelcolley-0df1's avatar
        joelcolley-0df1
        Community Member
        2 years ago

        Hi

        In consult with my IT dept, i think we've resolved the issue. As I was operating from a hardwired network connection this may have come with additional security measures that impacted my connection to the Articulate website and blocked my receipt of emails from Articulate Support. I'm now operating from a wifi connection and the Articulate site is working fine at the moment. I've also found some emails from Articulate support.

        thanks
        joel