Forum Discussion
Online tutorials not allowing jump points or manual movement of play head.
When I'm trying to watch the tutorials (https://training.articulate.com/webinars?category=storyline) anytime I click the play head to go back or forward a little, it automatically starts all content over from the beginning, regardless of where I'm at in the tutorial. Similarly, if I use the timestamp markers down the page to jump to a point in the tutorial, it also starts back from the beginning, not form the spot I left off. This was happening on my old laptop as well, and I was hopeful the new laptop would resolve the issue, but it's still happening. Any ideas how to get this to work?
Below is a Peek 360 link of the issue I'm experiencing.
https://360.articulate.com/review/content/45a03347-fbaa-4aa0-99ce-53c987ff4679/review
Hi CraigJohnson-9d!
Sorry to hear you've run into this setback! Thank you for sharing the screen recording!
Testing the behavior on my end, in Google Chrome, I was unable to replicate the same issue. Are you experiencing this behavior across all browsers, and all webinars you view? Does clearing your browser's cache make any improvement? Also, do you have any browser extensions installed that could be getting in the way?
Looking forward to hearing from you!
