Forum Discussion

SheenaPruden's avatar
SheenaPruden
Community Member
11 years ago

Opening Projects Created in older versions of Storyline

Has anyone else come across an issue with opening a "story" that was created in a previous version of storyline? I downloaded the newest version, as per the prompt that appeared when I opened Articu...
storyline 360
EricSantos's avatar
EricSantos
Staff
2 days ago

Hi MikkiCastor-26c,

I’m sorry you’re running into this. Not being able to open a Storyline project you need to update can be really stressful, and I appreciate you sharing what you’ve tried so far.

If a Storyline repair does not help, would you be able to share your Storyline file either here in the thread or privately through a support case?

We’ll take a closer look and see what we can do.

  • MichaelGallaghe's avatar
    MichaelGallaghe
    Community Member
    2 days ago

    The file appears to be a publish of the course, not the actual .story file. If you copy the file you have and change the extension to .zip and open it you will see what i mean.

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        14 hours ago

        Hi MikkiCastor-26c​! 

        Happy to jump in here!

        You're correct. The file you shared originally, ending in '.story', is the correct extension needed to open a project in Storyline 360. However, when testing the file, I also received an 'invalid/corrupted' error preventing it from opening on my end. I'd like our support engineers to have a closer look at this issue so I've opened a support case on your behalf.

        You're in excellent hands troubleshooting with them and they should be connecting with you via e-mail shortly!