I've been trying to find someplace that specifies the difference between LMS Reporting for Passed/Failed and Passed/Incomplete. None of the articles I am finding seem to actually tell me what the difference is between them. Would someone please explain?

Hi, Melissa -- It can vary depending on the LMS, and although I am not sure what LMS provider you are using, you may find the explanation offered by Brian Allen (one of the Heroes here in the community) to be helpful. Referring to the SumTotal LMS, Brian shared the following over here in this similar post: Here are the LMS reporting options we mostly use when publishing from Articulate for SumTotal LMS, and the scenarios for which we use them - Completed/Incomplete: We use this for any unscored content where we are tracking completion based on slide views. If the minimum number of slides are viewed, then the user is marked as completed. If not they are left in progress. Passed/Incomplete: We use this for scored content where we want the user to be left in progress if they do not achieve the minimum passing score. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they remain in progress and no score is passed to SumTotal, allowing them to try again. Passed/Failed: We use this on a limited basis, primarily for things like compliance or certification activities where we want to record a failed status. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they are marked as completed/failed with score. This is especially useful if you want to limit number of attempts through a learning activity for the purpose of assigning remedial training, etc., in the event of someone failing. My guess is that these reporting options will function fairly similarly for any LMS.

Hi, Melissa -- Thanks so much for your question! Have you had a chance to take a look at the information below? How to Report Completion Status and Success Status to an LMS When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose: Passed/Incomplete Passed/Failed Completed/Incomplete Completed/Failed Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content. Completed/Incomplete and Completed/Failed report only the completion status. Hope that helps, but please let me know if you still have questions! :)

I have read this, but it does not explain in detail what the different is.

Hi Susan, When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose (ask your LMS which one they require/request): Passed/Incomplete Passed/Failed Completed/Incomplete Completed/Failed Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content. Completed/Incomplete and Completed/Failed report only the completion status. If you don't want to show a user a score, have you looked at tracking by number of slides viewed instead of a results slide? That will only show the user as completed once they hit that number of slides.

Sure thing, Susan! For example, let's say you have a course without a quiz, and you want to track completion based on the number of slides viewed. If you set completion at viewing 20 slides, anyone who leaves the course before viewing 20 slides will see a Failed status in the LMS. Anyone who leaves the course after viewing 20 slides or more will see a Completed status. Does that answer your question?

Passed/Failed vs Passed/Incomplete Reporting

SusanKeehley-1d
Community Member
8 years ago
What would you use the Incompleted/Failed option for? For a particular course I'm using question slides for learning and I want them to see their score, but not report as failed to the LMS. I encourage them to return to the learning and try again. Should I publish using incomplete/complete? If I change the percentage to pass to zero will it still show a score?
AlyssaGomez
Staff
8 years ago
Hey Susan, that's a great question.

If your course contains a quiz, and you're tracking the quiz score, use Passed/Incomplete or Passed/Failed.

If your course does not contain a quiz and you're tracking the number of slides viewed, use Completed/Incomplete or Completed/Failed.

Let me know if that clears things up! Also, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. :)
- SusanKeehley-1d
  Community Member
  8 years ago
  Hi
  Sorry I'm not clear on this yet. Would you give me an example of when I would want to use Completed/Failed?
  
  Susan
- MeganDukek-23e0
  Community Member
  5 years ago
  Hi Alyssa Gomez,
  
  Your post - along with Christie Pollick's - was very helpful. My company uses Cornerstone. I am trying to draw parallels to how statuses are shown in Cornerstone.
  
  Is the attachment correct? The last three columns are provided by CSOD (https://csod-external.force.com/supportcentral/s/article/How-CSOD-LMS-handles-completion-and-success-statuses-sent-from-courses).
  
  Thank you.
  
  LMSTest.xlsx14 KB
S-JBirch
Community Member
8 years ago
Did you by any chance change how this behaves recently? We have courses now where Passed/Incompleted results in "Incompleted" state even if the score is 96 out of 100 and the pass threshold is 80.

The LMS used is developed by a company called TicTac, and not one I have encountered before. However tests run on your Articulate Online yields the same results.

We have opened a case with Articulate support (case 01138931), but I want to keep this thread active as well until we've figured out what is going on, to share what we find out with you guys.
AlyssaGomez
Staff
8 years ago
Thanks for letting us know you have opened a case, Soren. I see Michael is working with my colleague Wilbert there, and Michael is planning to send his latest file to our team for testing. I'll follow along with the case as it progresses!
RenukaIyer
Community Member
8 years ago
I've just submitted a course to a client and they have a similar issue, where even if the learner passes the course (75% passing) the status is being reported as In Progress. I've set the course to be Passed/Failed. Any help with this will be much appreciated.
Code_of_Conduct_Employees.story131.9 MB
AlyssaGomez
Staff
8 years ago
Hi Renuka! Thanks for sharing your file. ☺️

I tested it in SCORM Cloud, which is industry standard for LMS testing. It looks as if the quiz data is reporting correctly there!

Could you also test the course in SCORM Cloud using this link and let me know if it works correctly for you?

I'll be standing by!
SusanKeehley-1d
Community Member
8 years ago
Does this help? To set the number of attempts for a question in Slide View, go to the Question Tools—Design tab on the ribbon and select a value from the Attempts drop-down.
AlyssaGomez
Staff
8 years ago
Hi Katherine,

It sounds like you want to limit learners to two quiz attempts--we've got a tutorial for that! :)

Give it a try, and let us know if you hit any snags along the way!
KarenClements
Community Member
7 years ago
I'm using Articulate Quizmaker 13 and SumTotal. My articulate settings call for Pass/Fail, and SumTotal is also set to 85 minimum percent, and Contribute to parent activity is checked. I'm finding that when users fail the quiz, it stays in their activity to do list, even though the roster reports "completed." Any thoughts? Getting questions from people who passed the remedial - the original (first attempt) is still showing as required.
AlyssaGomez
Staff
7 years ago
Hi Helena,

Do your course contain a quiz, or do you want to track completion based on the number of slides viewed?