Forum Discussion

AlexisBoyer-3e8's avatar
AlexisBoyer-3e8
Community Member
2 years ago

PDF Attachments Opening Inconsistently (browser v. download)

Hi, I'm having trouble with pdfs in a Rise 360 course opening inconsistently. Some open in a browser window and others download automatically. My browser (Chrome) is set to open attachments in a n...
rise 360
StevenBenassi's avatar
StevenBenassi
Staff

Hi Alexis!

Thanks for following up and linking that related thread! Sorry to hear your Rise 360 lesson was affected by this bug!

If you run into any trouble moving forward, please let us know and we'll be happy to help!

GiovannamariaPe's avatar
GiovannamariaPe
Community Member
2 years ago

HI,

I'm experiencing the same problem, which was communicated to me by a client. I need PDF files, uploaded using the Attachments block, to download to the device and not open in the Rise course page.

I reuploaded the PDF file to Rise, published the scorm package to the LMS but it doesn't work. The user who reported the problem still sees the PDF file inside the Rise page, if he uses the iphone, and can't download the file, if he uses his android smartphone.

There were and are no problems on the iPhone and Android smartphone used to carry out the tests.

Re-uploading the file doesn't seem to have worked.
What can I do? The customer got impatient...

 

Thanks for support.

  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    Hi Giovannamaria!

    I understand that you want your embedded PDF files to download instead of opening in the Rise window. 

    I see that you have a case open with us. Cleo, one of our technical support engineers, has replied back to you. Please feel free to work with him directly. 

    • AlexisBoyer-3e8's avatar
      AlexisBoyer-3e8
      Community Member
      2 years ago

      Hi Hazel,

      I'm not sure this was meant for me. My problem is resolved. Thanks!

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