Forum Discussion

AlexisBoyer-3e8's avatar
AlexisBoyer-3e8
Community Member
2 years ago

PDF Attachments Opening Inconsistently (browser v. download)

Hi, I'm having trouble with pdfs in a Rise 360 course opening inconsistently. Some open in a browser window and others download automatically. My browser (Chrome) is set to open attachments in a n...
rise 360
SharrilynSchult's avatar
SharrilynSchult
Community Member
12 months ago

I would like my attachments to open in a new tab or even in RISE.  All of my attachments are downloading the files.  The end user does not have the access to view these attachments.  Is there a setting I am missing to have the document open in a new tab and not download the file?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    12 months ago

    Hello Sharrilyn,

    Happy to chime in!

    Browser settings and the file type of the attachments are what determine if a file attachment will be opened in a new browser tab or downloaded. Google Chrome for example has a Privacy & Security setting that allows users to download PDF documents rather than open them in a new tab.

    I did a quick test on my end and I can confirm that files like PDFs and image files opened in a new tab for me when I uploaded them via an Attachment block. Given that your end users do not have access to view certain attachments, it sounds like your courses are being viewed in an environment where certain security policies are being enforced. Please have the end users reach out to their IT team so they can check if opening attachments in a new tab is a change that they can implement to the end user's browsers.

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