Forum Discussion
peek 360 is not opening
Hi Laura,
Sorry to hear you are having issues launching Peek 360 on your Mac.
As a troubleshooting step, please try the following and let me know if they work for you.
A. Uninstall Peek 360 from Mac
Use the Finder to delete an app
1. Locate the app in the Finder.
2. Drag the app to the Trash, or select the app and choose File > Move to Trash.
3. If you're asked for a user name and password, enter the name and password of an administrator account on your Mac.
4. To delete the app, choose Finder > Empty Trash.
B. Install Peek 360
https://community.articulate.com/articles/peek-mac-how-to-record-screencasts#step1
C. Ask your network admin to open port 443 and add the domains in the following article to your organization's allowlist for your Articulate 360 apps to work properly.
https://www.articulate.com/support/article/Articulate-360-Network-Endpoints
If the issue persists, please reach out to our support team here so we can continue troubleshooting the issue with you over a support case.
how do they go to port 443?
Hi Jerica!
It sounds like you had questions about opening port 443 and adding the domains in this article to your organization's allowlist.
I see that you've already created a support case about Peek 360 not opening on your machine. Great move! I've included this question in your case, and it looks like my colleague Lianne just picked it up. You're in excellent hands working with her and she should be getting in touch with you shortly!
We can continue this conversation in your support case to keep all information in one spot.
