Forum Discussion
Peek videos not aligning with display
I'm fairly new to Articulate 360 and having trouble with Peek. After etting my frame to capture what I want, I create a video to walk my learners through using certain systems. The video that is available online after doesn't show the same framing. It capture to the left and lower side of the screen than the frame it shows when making the video. When walking through web links and systems, this means that all the clicks I make to show my learners where to go and how to use their systems are mis-aligned and sometimes look like I'm clicking on a different menu option. How to I make Peek capture exactly what I have in my frame?
27 Replies
I also experienced this. I ended up doing my screen capture in powerpoint so that my mouse tracked correctly with the video. I was using a laptop without an external monitor, and did also try an external monitor. Had the same issues on both screens.
Hello Amber and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing what you were experiencing as well.
You mention that the issue happened with and without an external monitor. I'm curious:
- What is your screen display resolution?
- Are you experiencing this issue in Peek 360 or Storyline 360? I see this conversation has included both.
I currently have two external monitors attached. Both Monitors are set to 1680 x 1050 (Recommended) and the scale is set to 100%.
My Laptop settings are 1920 x 1080 (Recommended) with the scale of 100%
Hope this helps.
Katherine Gerbis
Katherine Gerbis, Ed.S.
Training/Development Specialist
Division of Teacher and Leader Support and Development
Office of Teaching and Learning
Georgia Department of Education
205 Jesse Hill Jr. Drive SE
Atlanta, GA 30334
Phone: 404.480.2464
kgerbis@doe.k12.ga.us
http://gadoe.orgFollow us on Twitter: @gadoenews
Like us on Facebook:
http://www.facebook.com/gadoe“Educating Georgia's Future”
Thanks, Katherine.
For most customers, when the display is set to 100% for both monitors, this is working as expected.
It sounds like that's not the case for you. Does it align properly when the external monitor is disconnected?
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I have tried disconnecting both of my external monitors and it still shifts the screen. The original screen shots provided were with nothing connected and the screen setting set as recommended.
Katherine Gerbis
Katherine Gerbis, Ed.S.
Training/Development Specialist
Division of Teacher and Leader Support and Development
Office of Teaching and Learning
Georgia Department of Education
205 Jesse Hill Jr. Drive SE
Atlanta, GA 30334
Phone: 404.480.2464
kgerbis@doe.k12.ga.us
http://gadoe.orgFollow us on Twitter: @gadoenews
Like us on Facebook:
http://www.facebook.com/gadoe“Educating Georgia's Future”
Thank you for confirming, Katherine. It sounds like you may be experiencing a slightly different issue and I'd like our team to take a look.
I've opened a support case on your behalf and you should be hearing from someone soon.
I am also having all the same issues; recording area not lining up with the application. I've unplugged all and reset my screen settings to 100%.
Hello Nicole!
Sorry that you're still running into this issue! Are you using Windows 10 or 11?
Also, to confirm, you're recording without an external monitor plugged in as well. Is that correct?
I am simply stunned by this. This thread (and others similar) has been going for 2 years or more, and people are consistently facing the same issue. I am too! I have tried uninstalling Peek, rebooting, reinstalling, and nothing's fixed. The same Articulate staff are asking the same questions over and over again.
I am on Win11, I have two screens. The record area box does not align with anything that it actually captures. I want to record on my larger format screen and I don't think I should have to unplug anything or work around when Peek actually tells me I can select ether to record; it just doesn't work properly.
Can we please actually have a fix that is actually a fix?Hi, Stephen.
Thank you for reaching out!
I'm sorry to hear you're facing the same issue as others in this discussion! I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.
HI all! I guess I am having the same problem as everyone here since 2018. I have gone into my setting and changed the scale and layout setting to 100%. I am still having the same problem even when i changed my settings and am working with a single monitor.
Hi Miriam,
Sorry to hear that you ran into this issue as well. Since you already have your scale and layout setting set to 100%, I'd recommend trying to do a repair of your Peek 360 installation by following the instructions here:
You'll also want to make sure that you are installing Peek 360 on a computer that supports its minimum system requirements. If the issue persists, open a case with our support team here so we can take a closer look at what's happening.
I am having the same issue that's been reported above. What's disturbing is that this issue remains and opposed to posting an actual solution, those who've responded have done nothing but open tickets that still haven't led to a resolution. Is there a fix coming and if so when can it be expected? Are there steps that we can take and if so what are they? Having to read 3 years' worth of posts regarding an obvious system limitation doesn't convince a new user that they've selected the right product for their business needs.
Hi Christopher,
Thank you for reaching out and I'm sorry to hear that you're experiencing this issue. I understand how frustrating this can be. I see that you’ve connected with my teammate, Rowie, who shared some troubleshooting steps to try. We’ll continue working with you in your support case!
