Forum Discussion

MatthewMlodzik's avatar
MatthewMlodzik
Community Member
6 years ago

Pixelated User Interface in Storyline 360

I'm experiencing an extremely grainy/pixelated view when using Storyline 360. I can't find any setting to fix this resolution issue. I've tried adjusting the zoom level, but it doesn't help. I'm cur...
storyline 360
TyroneBlocker's avatar
TyroneBlocker
Community Member
2 years ago

Hi! Any updates on this issue. It's very discouraging to attempt design work with subpar viewing experience. As my renewal subscription approaches in less than 76 days, you can be sure I will not renew the subscription for my organization with this ongoing software flaw. 

Sincere regards.

Ty

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Tyrone!

I'm so sorry to hear that you've been affected by the issue causing the UI to appear blurry when authoring in Storyline.

While I don't have any updates to share at the moment, I noticed you've opened a support case and connected with my colleague Johnrey. You're in very good hands working one-on-one with him! It looks like Johnrey replied to your e-mail with some follow-up questions and troubleshooting steps to try.

We'll continue this conversation over in your support case.

  • TyroneBlocker's avatar
    TyroneBlocker
    Community Member
    2 years ago

    Hi Steven!

    Thanks for your email.

    The monitor display is Samsung U28R55*
    Size: 27.9 inches / 70.8 cm
    Display area: 620.928 mm (H) x 341.28 mm (V)

    Resolution (Optimum/Maximum): 3840 x 2160 @ 60 Hz

    The operating system is Mac Studio - M2 chip.

    Please let me know if this helps.

    Tyrone

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