Forum Discussion
Pixelated Video in Replay
When I open a video in replay, the image is distorted and pixelated. Thankfully when I published the video as an MP4, it's fine. But I can't see anything when looking in Replay. I have uninstalled a...
I've had an open case since November about this too. Exactly the same issue - we've just done a full uninstall including the clean-up file (which was being blocked because it's on an http file rather than https!), followed all of the instructions and still my Replay screen is pixelated.
I agree with Tom, it is literally preventing me from doing my job as I can't see where to edit or drop in lower third text.
We'll have to start looking at other products if it isn't resolved soon, and I'm sure we wont be the only company doing that.
Hi Silva,
I accidentally found a fix for this. If you open your pixelated Replay file, then click on 'Record screen', then immediately cancel the recording (before it starts), the file suddenly un-pixelates itself!
It's a really annoying little bug which I'm sure is easily fixable if they just dedicate someone competent to work on it. Unfortunately the Articulate community is flooded with unresolved threads like these though, that's why they have such a bad rep!
Tom, you definitely saved my neck! Gotta love the work-arounds we have to figure out to make things happen...
You are an absolute GENIUS!!!! I have been struggling with this for a couple of days and stumbled upon this year-old post this morning. Thank God! I tried all of the other troubleshooting steps without success. I have no words for my gratitude and Thank you SO MUCH doesn't sound nearly enough. Have a blessed day!
