Forum Discussion
Player Not Saving Audio
I have been working on a file from my desktop and have recently been experiencing an issue where I update the audio, but when I go to publish the file in Webview it reverts back to the old audio. Th...
Hi Stephanie,
I'm sorry you're having an issue with your audio not updating! Here is an article with some steps to help troubleshoot this issue.
If the problem still persists, would you be willing to share your file here or with our support engineers privately in a support case?
Thanks for reaching out!
I'm having the same issue. The audio has now disappeared when publish to review and it does not show in my PPT articulate tab.
Hi Angela!
So sorry to hear you're also experiencing issues with audio disappearing when publishing to Review 360!
I have a couple of clarifying questions to help me get a better understanding of your setup first:
- Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring in order to avoid erratic behavior.
- Are these issues occurring across all of your courses with audio? Or is it local to one module/audio file being used?
I'd be happy to take a closer look at your file and test the behavior on our end. Would you be willing to share your file here or with our support engineers privately in a support case?
