Forum Discussion
Playing Storyline blocks inline in Rise on mobile devices
I am having a similar issue (I think).
I contacted support and they could not recreate the issue, but I can’t solve it on my end.
Here’s the problem.
I have a Storyline block embedded in a Rise course. When I try to run the course on mobile (safari - iPhone 14) the block goes not work. If you press the play icon you get a blank screen (maybe it is a player but you can’t seem to exit it).
But, when support tried to recreate this, they sent me a new course with the exact same Storyline block and it worked.
Plus, if you edit the course on mobile (which I know is technically not supported) the Block appears and works fine.
Any help would be greatly appreciated. See the video.
Hi there!
I'm sorry to hear that you are still having issues with your Storyline block not playing on mobile Safari. You mentioned that support wasn't able to replicate the issue and they were able to provide a sample Rise course with the same Storyline block that works fine.
Were you able to check with the support personnel what was done from their end to make your Storyline content work? I would reply to the support personnel to check the steps or process they did to embed the Storyline content and make it work on a mobile device.
If you can provide the case number, I can take a look and follow up with the support personnel to contact you regarding this matter.