Forum Discussion
Pop ups not working
I have several existing storyline courses on my LMS that have been active for 2 years. Just recently (last 3 weeks) some of these courses have experienced "Continue" buttons not working on pop ups fo...
Hi RandyBrown-62c0,
Thanks for reaching out and I'm sorry to hear you've hit this snag!
A few clarifying questions for you:
- What LMS are you using?
- Are your browsers are updated to the latest version?
- Have you tried clearing your browser cache?
- Do you have any new security software installed on your computer that could be causing this?
I hope this helps point you in the right direction!
Hi Kelly,
- We use Compliance Wire which as it sounds is heavily structured around compliant regulations
- browsers are updated
- we have cleared cache too
- I personally think new security software is the issue but I cannot get my IT dept to confirm. How can I explain to them this could be the issue?
Hi Randy,
Thank you for the feedback. One way to determine the cause of this issue, whether security software-related or LMS-related, is to try publishing the course in a test LMS with debug mode enabled. SCORM Cloud is a great environment that you can use for this purpose. Here's how to test your course on this platform:
Your IT department can check the debug logs to determine the cause of the problem. Please don't hesitate to reach out if you have additional questions.
