Hi Kyle,
Yes, submitting a ticket via the link Becca shared above is the next step so that one of our support engineers can take a look.
Hello again...
Back when this happened, I submitted a ticket and whatever guidance I was given fixed the issue at the time. I'm suddenly experiencing this issue again in a new course and I can't remember what I did to fix this last time (and I no longer have the emails from the case that I submitted). Is there any record of the fix for this on your end?
Hello Kyle,
For the first case that you opened, this was the solution which you confirmed worked for you:
First, kindly disable the trigger which changes the state of marker 2 to hidden at the start of its own timeline. Then, click on marker 2 and click on "States". Set the initial state to hidden.
Try if the marker now behaves properly on the preview.
If you'd like us to take a look at your project file or help you with the fix, open a case with our support team here to connect with one of our support engineers.
