Forum Discussion

ClaudiaSique749's avatar
ClaudiaSique749
Community Member
4 years ago

Popup text from inserted markers displays incorrectly

I'm having an issue where some of the markers I've added to my course glitch when displaying the condensed popup. Normally when you mouse over them, they will pop up with the popups title. Some of t...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago

Hi Kyle,

Yes, submitting a ticket via the link Becca shared above is the next step so that one of our support engineers can take a look.

  • ClaudiaSique749's avatar
    ClaudiaSique749
    Community Member
    2 years ago

    Hello again...

    Back when this happened, I submitted a ticket and whatever guidance I was given fixed the issue at the time. I'm suddenly experiencing this issue again in a new course and I can't remember what I did to fix this last time (and I no longer have the emails from the case that I submitted). Is there any record of the fix for this on your end?

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hello Kyle, 

      For the first case that you opened, this was the solution which you confirmed worked for you: 

      First, kindly disable the trigger which changes the state of marker 2 to hidden at the start of its own timeline. Then, click on marker 2 and click on "States". Set the initial state to hidden.

      Try if the marker now behaves properly on the preview.

      If you'd like us to take a look at your project file or help you with the fix, open a case with our support team here to connect with one of our support engineers. 

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