Forum Discussion

KathyWasson-bb7's avatar
KathyWasson-bb7
Community Member
5 years ago

PP Video added to Rise course will not play when published to SCORM

A vendor created a course for us in Rise, and then transferred "ownership" to us. All videos in the course play fine in Rise Preview and in 360 Review. I have published this course to SCORM 2004, 4t...
rise 360
SuperUs's avatar
SuperUs
Community Member
2 years ago

Hi, I am encountering a similar issue. I had embedded the Articulate Rise course from SCORM 2004, 2nd edition into the Graphy LMS.

I had embedded storyline videos into Rise. In preview, Rise and Review 360 show the videos with thumbnail and working when the user clicks on the video which is what I ideally want. 
But, when I import it into Graphy LMS, and I scroll down,  following problems occur: 
1. None of the videos show the video thumbnail 
2. Some videos are autoplaying and some are playing when clicked. 

Could you help me with this? 

  • LeaSAgato's avatar
    LeaSAgato
    Staff
    2 years ago

    Hi Super Us! I'm sorry you're having trouble with the playback of your Rise course when imported in Graphy LMS. It looks like you opened a support case for this issue. Our customer support engineer, Lianne, is handling this support case. You're in good hands!