Forum Discussion
Presentations Freezing
I have been using Articulate Presenter 360 to build my training for a while now and I have consistently received the same help issue from my courses on Bistrainer.
The CBL content loads fine, the...
So sorry for the trouble Chantel!
It sounds like a simple repair of Studio 360 might do the trick! You'll need an active internet connection to perform these steps.
- Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
- Hover over Studio 360 until a drop-down arrow appears, then click the arrow and choose Uninstall Studio 360.
- When Studio 360 has finished uninstalling, reboot your computer.
- Launch your Articulate 360 desktop app again, then click the Install button next to Studio 360. A fresh copy of Studio 360 will automatically install.
- Reboot your computer again and test your software.
Please keep us updated if this fixes Presenter freezing! If not, use this link to connect with a Support Engineer for further troubleshooting.