Forum Discussion
Presenter 360 : No presenter video and sound on mobile version output.
I've built an Articulate Presenter 360 presentation and it contain many presenter video. Output setting are :
Web
HTML5 only
Optimized quality
On a computer and laptop, everything is ok....
Hey Mario,
Thanks for sharing those screenshots here- sorry you're running into those issues on mobile devices!
The initial play button and the interface you describe (the responsive player) are both expected and as designed for mobile viewing. However, they shouldn't affect the video and audio in your course- those should function normally.
I'm happy to help track down the issue! Can you share your unpublished files as an Articulate Package so we can do some testing? Here's how to create one, and you can attach the .zip file right to a comment here.
Thanks again!