Forum Discussion
Presenter 360 : No presenter video and sound on mobile version output.
I've built an Articulate Presenter 360 presentation and it contain many presenter video. Output setting are :
- Web
- HTML5 only
- Optimized quality
On a computer and laptop, everything is ok. The player is responsive at this is what I want. However, on mobile device (I tried Google Pixel and iPad Air) the presentation starts with a full screen overlay with a huge play button. It's cool. But when I press « start », I find a new cool interface but I can't see the presenter video and I can't hear the sound from the video.
Anyone could help please ?
Thank you!
14 Replies
I just made the workaround to put the video directly on the slide and minimize it up to the right corner. It works but surely better is a sidebar video, because I still need some space for the company logo which is also not supported in the Mobile player version.
The AMP export doesn't help so much, because mainly apple products is used.
(non native speaker)
Hi Claudia, and Welcome to the E-Learning Heroes community! We're glad you're here. 😀
It's a good workaround that you have in place, and we'll let you know if anything changes in terms of this feature.
The AMP is supported for iPads and Android devices, but that also doesn't support sidebar videos.
Hello, I'm experiencing this issue with quite a few of our courses. Has there been any updates or a resolution to this issue? Any possible workarounds other than moving the video directly to the slide?
Hi, Ruthya.
Thank you for reaching out!
Since this is an older discussion related to the Articulate Mobile Player (no longer supported after the end of Flash), can you please expand on what you're experiencing with videos in Presenter 360?
