Forum Discussion
Presenter 360 publishing error, reported a week ago, still no solution. Please help
I recorded narration and marks to a pre-made ppt file using Articulate Presenter, failed in publishing. I have done the following actions:
- Reboot computer and re-publishing, failed
- Cut file into smaller files (about 20pages): failed
- Cut into several very small files(less than 10 pages); some of these some file published successfully but some others failed
- Imported the slides into a new ppt file and publish again (user guide suggested): failed
- Tried to publish through story line: lost marks and word font get massed up.
- Saved ppt into as a new file in document folder of C drive and then publish again (trick suggested by Articulate): did not work
- Update windows and re-publish (trick suggested by Articulate): did not work
The failure message showed up always at the stage of "clean up temporary file"
20 Replies
Bryan, try shortening the filename. If you are publishing to a folder that is nested deep within other folders, you may be running into a character limit in the publishing path.
Also be sure there are not special characters in your filename or folder path.
Just tried, save as a new file named "1" in C drive, no luck, erro message showed up at exactly the same stage: at generating slide 8 it switched to cleaning temporary files, then stop.
I have trouble shooting it for a week, so sad
Make a backup of your project, remove slide 8, and try republishing. On rare occasions I have found a particular slide causes problems; removing and then recreating that slide generally corrects the issue.
If you are permitted to do so, I will be happy to take a look at your file and try publishing it on my end. Create an Articulate Package (found in PowerPoint's File menu, either via "Save and Send" or "Share," depending on your PowerPoint version) and send me a private message with a link where I can download the package (a zip file).
Steve
I attached the zip file here, please let me know if it does not go through
do you have a hot line support or alive on-line chatting service?
Hello there, Bryan!
I saw your other post and appreciate you keeping us in the loop. And, thank you for lending a hand, Steve!
I made sure to share all of your information with our Engineers so that they can be up-to-date on your experience. Look out for their email, and I'll follow the case as it progresses!
If you run into any future snags, our Support team is available 24/7. You can reach them through this link.
Steve
thanks for help.
very interesting, I deleted page 8, the publishing process switching to clearing temporary file stage at page 7 and stopped (error message showed up), then I deleted page 7, it switch at page 6 and stop now.
Steve
may i have your private mail address so that I can send you my file
got it, thanks
Hi Bryan,
I was able to publish your project without any difficulties. I am sending you a private message with some suggestions.
thanks
Dear Steve and Angelo
Thank you very much for your suggestions via emails. I have tried the following:
- Checked preview entire file, it failed and showed the same error message as I attached
- I have changed the tile of publishing file to a very short one and created a shorter path folder from which to publish (see attached file too), still not working
- I changed player font from open sans to Arial (there is no Arial Unicon), no luck
The error messages showed up every time during my publishing action are the same, as shown in the attached file.
Need your further help
I
I am having this same issue, hav a deadline today, and can't get a Presenter to publish. Have uploaded but trying to find a solution. Simple 20 slide presentation in PPT with audio, but fails every time... have tried all solutions here.
