Presenter360 publishing failure

Hi Bryan!

I really appreciate you sharing the steps you've tried so far! That gives us a great place to start.

Let's start with opening the file in Presenter360. After the project is open, choose "File" and then "Save As". Save the file to your Documents folder on your local drive.  After that, try and republish. 

If that doesn't do the trick, can you make sure your Windows system is up to date? If not, please update and restart your computer.

Keep me updated if that does that fixes the publishing error!

I just see this answer after I re-submitted the question few minutes ago

I will try your trick

thanks a lot

Glad that you were able to see Lauren's reply to you, Bryan. 

Just let us know if you run into any other issues.

Welcome to E-Learning Heroes by the way!

Hi Leslie and Lauren

thank you for support.

i followed Lauren’s instruction, save to document folder in C local disk as well as updating window, still failure at exact same stage: clean temporary file. 
many other trick that I could try?

Please let me know if any other info you need to solve this publishing problem.

I published to LMS, also tried other destiney, no luck.

Hope you could give me some solution ASAP, since my course tools evaluation work is stalled and the deadline for completing this evaluation is end of this week.

Hi there, Bryan!

Thank you for trying various steps, and I'm sorry to hear you're still facing this!

From here, I'm going to connect you with our Support team so we can recommend the next best steps — keep an eye out for an email shortly. They'll do everything they can to ensure you're up and running as soon as possible!

thanks, Katie

looking forward to hear from you

Hi there,

as I'm facing the same problem right now, I would like to know if there is a general problem or if the technical problem is on my side. This would help me figuring out my next steps. I would like to fully use articulate and its features and not only parts e.g. implementing figures and illustrations into my powerpoint presentation but not being able to implement quizzes and publish them in SCORM or HTML5 at least.

Can you help me?

Thank you.

Kind regards,

Christine

Hi Christine

As I am awaiting further advise from Articulate, I am trying some approaches by myself, but no luck yet.  Will share with you once I get rid of this trouble which bothered me for a week.

Hi Christine! 

I'm sorry you're running into a similar roadblock. For first steps, could I have you go through these repair steps and let me know if there's an improvement?

If that doesn't help, would you be willing to share your Articulate Package with us for testing? You can share it privately through this link. We'll try to publish and review our next course of action from there!

Hi there, Bryan!

Thanks for keeping us in the loop. I saw that one of our Engineers, Angelo, replied yesterday from support@articulate.com with some clarifying questions and next steps. (Case# 02211812)

Be sure to let him know if they helped, and I'll continue to follow the conversation!

You are right, I missed Angelo mail yesterday, I just sent mail to him. Thanks

Sent from my iPhone

Hi Katie,

thank you for your reply and your tips. Unfortunately, it's still not working. I will share my Articulate Package with you through the link above. Hope this will help solve the problem.

Thank you.

Sunny regards from Germany :-),

Christine

Thanks, Christine. You should be hearing from one of our support engineers soon.