Bryan, try shortening the filename. If you are publishing to a folder that is nested deep within other folders, you may be running into a character limit in the publishing path.
Also be sure there are not special characters in your filename or folder path.
Just tried, save as a new file named "1" in C drive, no luck, erro message showed up at exactly the same stage: at generating slide 8 it switched to cleaning temporary files, then stop.
Make a backup of your project, remove slide 8, and try republishing. On rare occasions I have found a particular slide causes problems; removing and then recreating that slide generally corrects the issue.
If you are permitted to do so, I will be happy to take a look at your file and try publishing it on my end. Create an Articulate Package (found in PowerPoint's File menu, either via "Save and Send" or "Share," depending on your PowerPoint version) and send me a private message with a link where I can download the package (a zip file).
I saw your other post and appreciate you keeping us in the loop. And, thank you for lending a hand, Steve!
I made sure to share all of your information with our Engineers so that they can be up-to-date on your experience. Look out for their email, and I'll follow the case as it progresses!
If you run into any future snags, our Support team is available 24/7. You can reach them through this link.
very interesting, I deleted page 8, the publishing process switching to clearing temporary file stage at page 7 and stopped (error message showed up), then I deleted page 7, it switch at page 6 and stop now.
Thank you very much for your suggestions via emails. I have tried the following:
- Checked preview entire file, it failed and showed the same error message as I attached
- I have changed the tile of publishing file to a very short one and created a shorter path folder from which to publish (see attached file too), still not working
- I changed player font from open sans to Arial (there is no Arial Unicon), no luck
The error messages showed up every time during my publishing action are the same, as shown in the attached file.
I am having this same issue, hav a deadline today, and can't get a Presenter to publish. Have uploaded but trying to find a solution. Simple 20 slide presentation in PPT with audio, but fails every time... have tried all solutions here.
Thanks for reaching out and a good call to get a support case started. It looks like the latest update in Studio 360 helped resolve the publishing issues you were seeing.
Feel free to let my teammate, Eric, know if you run into any other issues in your case!
I'm sorry to hear that you're experiencing a similar issue! I've opened a support case on your behalf so we can investigate what's going on. You should be hearing from one of our Support Engineers soon via email.
20 Replies
Bryan, try shortening the filename. If you are publishing to a folder that is nested deep within other folders, you may be running into a character limit in the publishing path.
Also be sure there are not special characters in your filename or folder path.
Just tried, save as a new file named "1" in C drive, no luck, erro message showed up at exactly the same stage: at generating slide 8 it switched to cleaning temporary files, then stop.
I have trouble shooting it for a week, so sad
do you have a hot line support or alive on-line chatting service?
Make a backup of your project, remove slide 8, and try republishing. On rare occasions I have found a particular slide causes problems; removing and then recreating that slide generally corrects the issue.
If you are permitted to do so, I will be happy to take a look at your file and try publishing it on my end. Create an Articulate Package (found in PowerPoint's File menu, either via "Save and Send" or "Share," depending on your PowerPoint version) and send me a private message with a link where I can download the package (a zip file).
Hello there, Bryan!
I saw your other post and appreciate you keeping us in the loop. And, thank you for lending a hand, Steve!
I made sure to share all of your information with our Engineers so that they can be up-to-date on your experience. Look out for their email, and I'll follow the case as it progresses!
If you run into any future snags, our Support team is available 24/7. You can reach them through this link.
Steve
thanks for help.
very interesting, I deleted page 8, the publishing process switching to clearing temporary file stage at page 7 and stopped (error message showed up), then I deleted page 7, it switch at page 6 and stop now.
Steve
may i have your private mail address so that I can send you my file
Steve
I attached the zip file here, please let me know if it does not go through
I have the file, Bryan. I will take a look and report back.
For future reference, to send a private message to me or anyone on the forum, click the person's name and then click Contact Me.
got it, thanks
Hi Bryan,
I was able to publish your project without any difficulties. I am sending you a private message with some suggestions.
thanks
Dear Steve and Angelo
Thank you very much for your suggestions via emails. I have tried the following:
- Checked preview entire file, it failed and showed the same error message as I attached
- I have changed the tile of publishing file to a very short one and created a shorter path folder from which to publish (see attached file too), still not working
- I changed player font from open sans to Arial (there is no Arial Unicon), no luck
The error messages showed up every time during my publishing action are the same, as shown in the attached file.
Need your further help
I
I am having this same issue, hav a deadline today, and can't get a Presenter to publish. Have uploaded but trying to find a solution. Simple 20 slide presentation in PPT with audio, but fails every time... have tried all solutions here.
Hi Todd,
I've replied to you in this other discussion here! Our support engineers are taking a look and will get back to you shortly!
Was there a solution for this -- I have it on 3 of 5 presentations I am trying to publish
Hi Gina,
Thanks for reaching out and a good call to get a support case started. It looks like the latest update in Studio 360 helped resolve the publishing issues you were seeing.
Feel free to let my teammate, Eric, know if you run into any other issues in your case!
Sorry, our internal security blocked my ability to reply to your message - thanks, the update did resolve my issue. It was really timely for me.
Thanks,
Gina
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I am having a similar issue with error report. Is there someone i can contact?
Hi Nikkee,
I'm sorry to hear that you're experiencing a similar issue! I've opened a support case on your behalf so we can investigate what's going on. You should be hearing from one of our Support Engineers soon via email.