"Cleaning up temporary files"

Sep 09, 2018

I see that this problem has been posted earlier.  How do you address publishing getting hung up with the "cleaning up temporary files" message.  I have rerecorded lectures without any change in response.

39 Replies
Leslie McKerchie

Hello Michael and welcome to E-Learning Heroes :)

Thanks for sharing your Articulate Package so that I could take a look.

I was able to open and publish your project as expected. You can take a look here.

Are you on the latest update to Presenter 360, which is Build 8.25.21221.0? If so, have you conducted a repair of your software since running into this issue?

Michael UST-Wilder


I still cannot publish the Presenter title. It hangs on Reading PowerPoint slides, and then gives a message about Cleaning up temporary files.
I am working with the latest build of Presenter and Articulate.
Here are some screenshots:


Leslie McKerchie

Thanks for the additional information, Michael.

I cannot see the images that you shared above since you replied via e-mail. In addition, your email signature populated above. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Were you able to conduct the repair I shared above? 

Michael UST-Wilder

Hi Leslie, 

I've removed my signature and attached the screenshots from my previous post.  I tried repairing 360, but the uninstall failed.  I will reboot and try again.  

So that I can get my project out the door, would you mind sharing with me the Published files from your attempt?   



Ren Gomez

Hi Todd,

I'm sorry you're running into the same issue! Usually, with this error, our support engineers like to take a look at your file to dig and find the cause of the issue. 

It looks like you've opened a case and have already uploaded a file, so thank you for taking the lead on getting this started! I see it's been assigned, so be on the lookout for a response soon on the next steps!

Joan Melgaard

I'm having the same issue today and have opened a support request. I followed Yen Wang's suggestion to remove the notes from the PPT and was able to publish 1 zip file but then I found I needed to make a change when testing the course and after making that change, I'm back to the "Cleaning up temporary files" hang. 

Allen Keele

Hello All,

This post is ancient, but the problem persists to this day with Articulate Studio PResenter 360, as of version 8.26.x. I am happy to report I was able to solve this issue in my particular case.

I have a 140 slide presentation including 10 Quizmaker integrated exams, audio narration, and animated bullets throughout. Recently, one of my stand-by courses that I've successfully published for years suddenly stopped publishing due to freezing at "Cleaning up temporary files."

After doing all of the normal recommended reset and reinstall steps for "unexpected and erratic behavior...", and after rebuilding the presentation by re-using slides and re-importing audio, I methodically started tearing the presentation apart to see what caused the conflict. I stripped out all of the animated bullets. Still crashes. I stripped out all of the practice exams. Still crashes. I stripped out all of the audio. Still crashes. I then rebuilt a presentation by copy-pasting content from source slides to new destination slides in a mirror PPTX file. Still crashes.  I then copied the presentation to 10-slide chunks new presentations, and re-published each to find the problematic slide.

I found it! It was a slide with multiple graphic picture elements and graphic PowerPoint shapes. no animation. Just a simple slide with audio narration. I selected all of the objects, and grouped them per PowerPoint. I then saved the object as a picture, built a new slide using the picture instead of the multiple objects. I deleted the slide with multiple graphics and PPTX shapes. IT PUBLISHED!

That's 3 days of my life I will never get back.

Of course, none of this addresses the issues that remain after years of asking - that the player's search function won't work in HTML, or that audio updates, player updates, and publishing configuration updates do not save to the PPT. Old well-documented problems I've learned to work around by building new presentations.

Rowdy Guidry

Hello I was have the same issue with publishing and the cleaning up error.  I manage over 400 CBT for an oil and gas company.  so very important CBT.  What is noticed was my CBT were saved as .ppt,  so I saved them as .pptx and I also did the inspect doc process and removed personal data. left the rest and it seemed to solve the issue.