Forum Discussion

MichaelSomers-7's avatar
MichaelSomers-7
Community Member
10 years ago

Presenter not supported in online presentation

I store ppt/articulate presenter  files in a onedrive folder on my local pc.  These files are stored locally and also uploaded to cloud.  Presenter will not let me work with ppt file until I take it...
Presenter 360
Studio 360
LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hi Joanna!

It sounds like you've tried many troubleshooting steps! I'd love to help. Would you mind sharing the Articulate Package with us so that we can test the affected file on our end? You can either share it in this discussion or share it privately using this upload link.

We'll test the file and report back with our findings!

JoannaRoux-bd8e's avatar
JoannaRoux-bd8e
Community Member
6 years ago

Hi,

Thanks for getting back to me. The issue isn't with a particular Articulate file, it's with the Articulate add-in in PowerPoint.

When I try to use any of the features in the ribbon (Articulate tab), I get the error message attached. The file has been saved to my desktop, so it's already on a local drive. This is a work computer and I'm on a OneDrive, so it seems to be the only place to save it to work around this, but I get the same message.

At first, I thought there might be an issue with a template I was using for a file (that was created in-house), so I also tried creating a new file that used only the default MS templates.

If this isn't clear or you need any other information, please let me know.

Thanks,
Joanna