Forum Discussion

valerieshaw's avatar
valerieshaw
Community Member
10 months ago

Presenter publishing English slides in French

I've already reached out to your support team about this last year, but nothing is resolved and I am in a frustrating position of not being able to publish anything through Studio.  The issue: ...
other
Studio 360
EricSantos's avatar
EricSantos
Staff
10 months ago

Hello valerieshaw,

I'm sorry to hear that the issue is still happening on your end. I appreciate you sharing details of what you're experiencing and the troubleshooting you've done so far!

We'd be happy to continue assisting you until the problem is resolved. You were coordinating with our team to schedule a screen-sharing session. Please feel free to respond to case #00899734 in your inbox so we can resume troubleshooting and find a good schedule for the screen-sharing session.

I have also informed Lianne regarding this follow-up post.

Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed.

  • valerieshaw's avatar
    valerieshaw
    Community Member
    10 months ago

    Thank you,

    from your support team:

    "Thanks for the update. We can also use Zoom in case your IT doesn't allow you to install ScreenMeet. I'm free tonight between 11:30 PM until the next day at 8 AM US ET."

    I'm not able to participate in a session between the hours of 11:30 PM and 8 AM, and am unable to use Zoom or ScreenMeet per company policy, sorry :( 

    I did some searching through the other discussions on this forum, and it seems like this is a known issue, and I'm not sure that sharing a screen is going to help as I've published hundreds of modules without issue until this suddenly started happening late last year, and now persisting even with a new computer. Has a solution ever been discovered for other folks who had this issue?

    Thank you for trying to get this resolved for me, I appreciate the help