Presenter video not cropping as expected
I've processed countless videos prior to this, but suddenly I'm having problems with cropping. (I must crop these videos as they were recorded with the person off-center and the edge of their backgr...
Forum Discussion
Hi Karen,
Thanks so much for reaching out! I'm sorry to hear you've run into this snag when cropping videos in Presenter 360.
I appreciate you sharing your process in your post. Could you please share how you are currently cropping the video? If you want to maintain the original aspect ratio of your video, you'll want to use the corner sizing handles.
Also, be sure to check that the Lock aspect ratio and Relative to original picture size options are selected in the Format Video Tab.
Here's a quick look:
Would it be possible to send along a screen recording of your cropping in action and the .story file? I'd love to take a closer look in order to assist you better. We can also take a look privately in a support case if you're more comfortable with that option!
Looking forward to hearing from you! ✨
