Forum Discussion
Solution? I still to this day have this problem. Or something like it. I load the video thru Articulate, it plays in preview and when published usually. But then I open the same file a week later and none of the video play in preview and I have to reload them all. Any ideas?
- JoseTansengco2 years agoStaff
Hi Brian,
Happy to help! Can I ask if your Presenter 360 project still has its .ppta file saved on the same directory as your .pptx file? You can check out this link to know more about what the .ppta does.
Since this is the file where videos are stored, there's a chance that the main file is unable to locate its corresponding .ppta file, causing issues with playback.
If you already have both your .pptx and .ppta file saved on the same directory, open a case with our support team here so we can take a closer look at what's happening.