Forum Discussion
Rise video not playing
Yesterday, all of our Rise files (where we use the shorter URL (not the embed)) stopped playing. This is debilitating our program. We have done extensive troubleshooting to rule our a bug in our player and/or LMS. Are others experiencing this as well?
Hi LRSamsara!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
4 Replies
Hi LRSamsara! Thanks for reaching out! We are aware of an issue with Vimeo videos not playing correctly in Rise 360. Does this sound like what you're experiencing? If so, our team is currently looking into the fix and we'll continue to update the Status Page when we have shipped a fix.
If this is different than what you're running into, do you mind sharing what type of videos you have in your Rise 360 course? It would also be helpful to know if this is only happening when the course is loaded in your LMS and not in Rise 360 itself.
This is exactly our issue.
Hello LRSamsara,
I completely understand the trouble this has caused for you and your customers, and we recognize the impact.
Late last night, we shipped a mitigation to restore video playback as quickly as possible while continuing to work toward a more comprehensive fix. Republishing applies that fix to your course output. We understand that republishing and re-uploading, especially at scale, is not a good long-term solution.
The issue is related to the Embedly service used within Rise 360 to render embedded Vimeo content, not a change on Vimeo’s platform. We’re actively working with our third-party provider to address the issue at its source and minimize the need for customer action.
We’ll continue sharing updates here as they become available. Thank you for your patience as we work toward a complete resolution!
Hi LRSamsara!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
