Forum Discussion
Rise Video Problem
Hey people,
I am encountering an issue with videos uploaded to Rise (vyond video). At approximately the 15-second mark, there is a reproducible glitch where the character’s audio/text track repeats, and the corresponding video frames are duplicated for about 1–2 seconds. This behavior does not occur in the source file.
To troubleshoot, I have performed the following actions:
- Duplicated the video file
- Duplicated the course chapter
- Re-encoded/reformatted the video
- Removed and re-edited the segment where the issue occurs
Despite these steps, the issue consistently persists at the same timestamp (~15 seconds).
Additionally, I tested with an alternative version of the video, and the same problem occurs at the same point in the timeline.
As a result, there is a systematic duplication of both audio/text and visual content lasting approximately 1–2 seconds.
Thanks for your help !
Hi Mb06 and AimeePerez-b296,
Thanks again for reporting this and for sharing all the troubleshooting steps you tried. That was really helpful.
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where videos would briefly pause and appear to rewind around the 15-second mark during playback.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions or if you're still seeing anything unexpected!
3 Replies
I’m experiencing the exact same issue. After extensive troubleshooting, I’ve narrowed this down to what appears to be an Articulate bug. I’m really hoping for a resolution soon, as this is now impacting all of my videos across multiple courses.
Here are the steps I took while troubleshooting:
- Exported from Vyond in multiple formats and resolutions, including MP4 (1080p and 720p) and WebM
- Re-encoded the videos in Camtasia (set to 30 fps, keyframes every 2 seconds)
- Tested with and without “Preserve file quality” in Rise
- Replaced videos within existing blocks, renamed files to avoid caching, and re-uploaded
- Shifted the entire video timeline by adding a blank intro to rule out timeline or keyframe issues. Confirmed the glitch still occurs at 15 seconds regardless of timeline changes
- Ensured file names had no spaces and under 15 characters
As a temporary workaround, I uploaded the videos into a Storyline file and embedded that Storyline content into Rise. While this does resolve the issue, it isn’t feasible or sustainable at scale. I don’t have the bandwidth to do this for every video—but if anyone needs a short-term fix, this approach did work for me.
I received an answer by articulate. They will check the video file. I hope a quick solution.
Hi Mb06 and AimeePerez-b296,
Thanks again for reporting this and for sharing all the troubleshooting steps you tried. That was really helpful.
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where videos would briefly pause and appear to rewind around the 15-second mark during playback.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions or if you're still seeing anything unexpected!
