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Mb06's avatar
Mb06
Community Member
10 days ago
Solved

Rise Video Problem

Hey people,   I am encountering an issue with videos uploaded to Rise (vyond video). At approximately the 15-second mark, there is a reproducible glitch where the character’s audio/text track rep...
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  • EricSantos's avatar
    EricSantos
    8 days ago

    Hi Mb06 and AimeePerez-b296,

    Thanks again for reporting this and for sharing all the troubleshooting steps you tried. That was really helpful.

    I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where videos would briefly pause and appear to rewind around the 15-second mark during playback.

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions or if you're still seeing anything unexpected!

EricSantos's avatar
EricSantos
Staff
8 days ago

Hi Mb06 and AimeePerez-b296,

Thanks again for reporting this and for sharing all the troubleshooting steps you tried. That was really helpful.

I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where videos would briefly pause and appear to rewind around the 15-second mark during playback.

There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

Let me know if you have any questions or if you're still seeing anything unexpected!