Forum Discussion
Preview Crashing
I'm new to Storyline, but have now installed and reinstalled 3 times and I cannot preview without the program crashing (see screenshot).
I'm running on a Surface Pro 4....any suggestions?
...
Hi Jean-Christophe! I apologize for the issues you are experiencing trying to preview and publish your course.
The error you are receiving is not one specific to Storyline, but when there are too many processes running on your computer, or your programs are using too much memory.
I found an article, outside of our Articulate documentation, about this error and how to fix it on your computer. Let me know if you try the troubleshooting steps, and if they allow you to preview and publish your course!
Then how come it crashed with 2 recent versions, but not 1 older version? I didn't change my setup at all, and all of the sudden, Storyline crashed on me with its own prompt to send a report, followed by the lack of memory.
I've been using the same exact setup with my computer, including whatever applications and active processes, and this is the first time it crashed like that.
