Forum Discussion
Preview Links Not Working
Hi, Anyone having trouble with the preview links created through RISE today? I can see the course when I use it but my coworkers can't. This is true for Chrome and IE. Thanks
Hi Phoebe,
The Articulate stuff assisted with my case and concluded it's actually an issue on some versions of Microsoft Word.
Below is the information I received from the Articulate support stuff. It's a workaround, but may be helpful!
Upon further investigation, this seems to be an issue with Microsoft Word 2013, 2016, and 2019. It doesn't only affect Rise 360 links but some other links as well.
You can find the Microsoft discussion here: https://protect2.fireeye.com/v1/url?k=1403754d-4b984c7c-14024a17-000babe40669-eb0ce0f8e607045d&q=1&e=4df35907-07fe-4f5f-b2a8-72e7ba04d19c&u=https%3A%2F%2Ftinyurl.com%2Fyrpfdbsj
As a workaround, you can use Google Docs or PDF files for your link. You may also ask the users to copy the URL instead.
Also, it seems that Office 365 is not affected by this bug. Our best option is to wait for Microsoft to release an update regarding this bug.
Hello, Leslie! Are you using the URL you get when you preview your course, or are you using the Share link? The preview URL won't work for anyone but you. What happens when your coworkers attempt to view the Share link?
You can also send us the link privately for testing, and we'll let you know what we see.
Hello,
Thank you for your comments. I am using the SHARE link and it isn't working. Hmmmmm.
The information is proprietary and confidential. So I am unable to share.
Yours in training,
LeslieI understand. I see that Gren, from my team, has reached out to you. Feel free to work 1-on-1 with her.
Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
It's a really bad set up they have. I am forever looking for my preview content. My links are not there and I have several modules loaded in preview I can't see or find, What really bugs me is If log in all the links are to products sales, but nothing of use to me as a user who has already purchased. No forum links or link to preview to MY content , or registered products, or my activity - It's just buy me, buy me. This is not community, just a flea market.
Hi there, Mark! I'd love to help you find what you need. First, you mentioned you have "several modules loaded in preview." Did you use Rise 360 to create those modules?
If so, go to rise.articulate.com to sign in, and you should see all of your Rise 360 courses there. Let me know if that's not what you're looking for!
Hi there,
I'm trying to share my course with others using the preview link. When I click the link, however, it takes me to a blank page. Any suggestions?
Thank you,
Kris
Update: I tried opening the link in several different browsers (Chrome, Edge and IE) and the only one it works in is IE, which is odd because I've never had issues before with opening a preview link in Chrome.
Hi Kristoffer! Are you using the Share link, shown below? If so, this link should work in Chrome and Edge.
If you are using the Share link and it isn't working in those browsers, please send the link to us privately here. We'd be happy to test it from our end!
https://community.articulate.com/discussions/rise-360/preview-links-not-working
mmm....... this happens intermittently it seems.
Hi Russell, thanks for chiming in here. What happens when you click Preview for each lesson in your course?
Also, do you notice a difference if you view the Share link?
When sharing a course for others to preview, they are now being asked for an Articulate Login. This was not seen before. Did anything change with the "Share" function?
Hi Tim! It sounds like you may have sent a Review 360 link. Viewers will be asked to log in if they leave a comment on the Review 360 content.
To be sure, would you mind sharing the link with our team here? We can double-check to be sure it's not blocking your stakeholders from viewing the content they need to see!
